Everything you need to know about parcel delivery.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Bpost with tracking and drop-off without signature. If you prefer delivery by BPOST extra with required signature, an additional cost will be applied, so please contact us before choosing this method. sales@basketvision.be Our traditional carrier for Belgium and France is BPOST and Colissimo.
Shipping costs include packaging, handling and postage. They may include a fixed part and a variable part depending on the price or weight of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Packages are oversized and protected.
Returning your order
You can return your order on your own initiative within 2 weeks.
If we receive your returns in new/unused condition, you will be reimbursed to the account used for payment. We advise you to use our packaging and protection for this.
If you receive a damaged parcel, it is imperative that you report this to the carrier, take photos and refuse the parcel if necessary. All figurines ordered are carefully packed by us. If your box is damaged, the transport will be the only cause. It will not be possible to claim a refund if you have accepted the damaged parcel.
Please include your order reference and a photo.